Cancellation Policies
We understand that plans can change. We always want to treat our guests like we want to be treated...
Flexible
Full refund 5+ days before check-in; cleaning fee refund only under 5 days
Get a full refund if you cancel at least 5 days before check-in. Cancellations less than 5 days before check-in receive a refund of the cleaning fee only. Split payment is not available with this policy.
Refund Schedule
- 100% refund — Full refund if cancelled 5+ days before check-in
- 0% refund — Cleaning fee refund only if cancelled less than 5 days before check-in
Standard
Full refund 30+ days before; 50% refund 15-29 days; cleaning fee only under 15 days
Cancel 30 or more days before check-in for a full refund. Cancel 15-29 days before check-in for a 50% refund. Cancellations less than 15 days before check-in receive a refund of the cleaning fee only. Split payment (50% deposit) is available when booking 37+ days before check-in.
Refund Schedule
- 100% refund — Full refund if cancelled 30+ days before check-in
- 50% refund — 50% refund if cancelled 15-29 days before check-in
- 0% refund — Cleaning fee refund only if cancelled less than 15 days before check-in
Important Notes
- Refunds are calculated based on the total reservation amount, including taxes and fees.
- The number of days before check-in is calculated from the scheduled check-in date at the local check in time.
- Refunds are processed to the original payment method within 5-7 business days.
- For extenuating circumstances (natural disasters, travel restrictions, etc.), please contact us directly.
- The cancellation policy in effect at the time of booking will apply to your reservation.
Have questions about our cancellation policies?
Contact Us